Terms of service
Welcome to Tnatif. By accessing our website, using our services, or placing an order with us, you agree to these Terms of Service.
Products and Orders
We aim to display our products, colors, sizes, dimensions, and specifications as accurately as possible.
Because many Tnatif products are made to order, minor variations in color, texture, surface finish, or other visual details may occur. These minor variations are a natural part of the production process and do not necessarily indicate a defect.
By placing an order, you confirm that the information provided with your order is accurate and complete.
Personalized and Made-to-Order Products
Customers are responsible for providing accurate personalization and customization details, including names, text, colors, sizes, and other selected options.
Please review all customization details carefully before placing your order.
Once production of a personalized or made-to-order product has started, changes or cancellations may no longer be possible.
Pricing and Payment
All prices are displayed in UAE Dirhams (AED) unless otherwise stated.
Prices, promotions, and product availability may change from time to time.
Any applicable product price, discount, delivery charge, and order total will be displayed before you complete your purchase.
Orders are subject to acceptance and successful payment where applicable.
If an obvious pricing or technical error occurs, we may contact you before processing the affected order.
Product Availability
Some products are made to order and may require additional preparation or production time.
If a product becomes unavailable or we are unable to fulfil your order, we will contact you using the information provided with your order and, where applicable, arrange an appropriate refund.
Cancellations, Returns and Refunds
Cancellations, returns, exchanges, and refunds are handled according to our Return & Refund Policy.
Personalized, customized, and made-to-order products may have different return and cancellation conditions as described in that policy.
Shipping and Delivery
We currently deliver within the United Arab Emirates.
Processing times, delivery fees, free-delivery eligibility, and estimated delivery times are described in our Shipping Policy.
Delivery times are estimates and may occasionally be affected by courier delays, weekends, public holidays, weather conditions, or other circumstances outside our reasonable control.
Product Use
Customers are responsible for using products appropriately and for their intended purpose.
Please review any product information, warnings, care instructions, or usage instructions provided with the product before use.
Website Content and Intellectual Property
Product images, designs, text, logos, branding, graphics, and other content displayed on the Tnatif website may be owned by or licensed to Tnatif.
Such content may not be copied, reproduced, redistributed, or used for commercial purposes without permission, except where permitted by applicable law.
Website Availability
We aim to keep our website and services available and accurate. However, we cannot guarantee that the website will always be uninterrupted or free from technical errors.
We may update, modify, or temporarily suspend parts of the website when reasonably necessary.
Contact
If you have questions about these Terms of Service, an order, or our products, please contact Tnatif at:
Applicable Law
These Terms of Service are subject to the applicable laws and consumer protection requirements of the United Arab Emirates.
Nothing in these terms is intended to exclude or limit any customer rights that cannot legally be excluded or limited under applicable UAE law.