Privacy policy

Last updated: October 5, 2026

Tnatif operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Tnatif is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit card, debit card, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information, including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.
  • Communications with us, including information you include when contacting us, for example when sending a customer support inquiry.
  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, place an order, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to provide technology or other services and when they collect or process personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to:

  • Process payments.
  • Fulfill and deliver orders.
  • Remember preferences and items you may be interested in.
  • Send notifications related to your account or orders.
  • Process purchases, returns, exchanges, refunds, and other transactions.
  • Create, maintain, and manage customer accounts.
  • Arrange shipping and delivery.
  • Facilitate returns and exchanges.
  • Enable product reviews where applicable.
  • Improve and personalize the shopping experience.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, such as sending marketing or promotional communications by email, text message, or other permitted means, and showing online advertisements for products or services.

Depending on applicable law and your preferences, some advertising may be based on products you previously viewed, purchased, or added to your cart and other activity on the Services.

Security and Fraud Prevention

We use personal information to:

  • Authenticate accounts.
  • Provide a secure payment and shopping experience.
  • Detect, investigate, and respond to possible fraudulent, illegal, unsafe, or malicious activity.
  • Protect our Services, customers, and business.

If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share passwords or other access details with anyone else.

Communicating with You

We use personal information to provide customer support, respond to inquiries, communicate regarding orders or services, and maintain our business relationship with you.

Legal Reasons

We may use personal information to comply with applicable laws, respond to valid legal processes or requests from government authorities, investigate disputes or potential violations of our policies, and protect our rights and the rights of others.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes and subject to this Privacy Policy.

This may include:

  • Shopify, vendors, and service providers that perform services on our behalf, such as IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping.
  • Business and marketing partners that assist with marketing services and advertising.
  • Third parties when you direct, request, or consent to the disclosure, such as delivery companies or social media integrations.
  • Affiliates or entities within our corporate group, where applicable.
  • Parties involved in a business transaction such as a merger, acquisition, restructuring, or bankruptcy.
  • Government agencies, law enforcement authorities, courts, or other parties when required by law or when reasonably necessary to protect our rights, the Services, our customers, or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information submitted through the Services may be transmitted to and shared with Shopify and other third parties that may be located in countries other than where you reside.

To support and improve our business, we may use Shopify features that use information obtained from your interactions with our store, other merchants, and Shopify.

In some circumstances, Shopify may be responsible for processing certain personal information, including responding to requests regarding personal information processed for Shopify's own purposes.

You can learn more about Shopify's privacy practices through the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to websites or online platforms operated by third parties.

If you follow links to websites that are not owned or controlled by Tnatif, you should review their privacy and security policies and their terms and conditions.

We are not responsible for the privacy or security practices of third-party websites or platforms, including the accuracy, completeness, or reliability of information available through them.

Information you provide through public or semi-public platforms, including social media services, may be visible to other users and third parties.

The inclusion of a third-party link on our website does not necessarily mean that we endorse that website, platform, owner, or operator.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell," as those terms may be defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable measures to protect personal information. However, no security system is perfect or completely secure, and we cannot guarantee absolute security.

Information transmitted over the internet or through other electronic communications may be subject to risks during transmission.

We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain personal information depends on several factors, including whether we need the information to:

  • Maintain your account.
  • Provide the Services.
  • Process and maintain order records.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce agreements and policies.

Your Rights and Choices

Depending on where you live and applicable law, you may have some or all of the following rights regarding your personal information.

These rights may not be absolute and may apply only in certain circumstances.

Right to Access / Know

You may have the right to request access to personal information that we hold about you.

Right to Delete

You may have the right to request deletion of personal information we maintain about you, subject to applicable legal requirements and exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right of Portability

You may have the right to receive a copy of certain personal information we hold about you or request that it be transferred to another party where permitted by law.

Managing Communication Preferences

We may send promotional emails or other marketing communications where permitted.

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in those communications.

If you unsubscribe from marketing communications, we may still send non-promotional communications, including messages relating to your account, orders, payments, delivery, or customer service.

You may exercise applicable privacy rights through the options made available through the Services or by contacting us using the details below.

We may need to verify your identity before processing certain requests.

Where permitted by law, you may authorize another person to submit a request on your behalf. We may require evidence that you have authorized that person and may also need to verify your identity directly.

We will respond to valid requests within the time required by applicable law.

Complaints

If you have a complaint regarding how we collect, use, process, or disclose your personal information, please contact us using the details below.

Depending on applicable law and where you live, you may also have the right to contact an appropriate data protection or regulatory authority.

International Transfers

Your personal information may be transferred, stored, or processed outside the country in which you live.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

For transfers involving the European Economic Area or the United Kingdom, recognized transfer mechanisms such as Standard Contractual Clauses or equivalent lawful safeguards may be used where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technology, legal requirements, or other operational reasons.

When we make changes, we will update the "Last updated" date and provide additional notice where required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact Tnatif at:

Email: info@tnatif.com
Business: Tnatif
Location: United Arab Emirates