Refund policy
We want you to be happy with your Tnatif order.
Standard Products
Return requests for eligible standard products must be made within 7 days of receiving the order.
Items must be unused, in their original condition, and in their original packaging.
Customers are responsible for the cost of return shipping for standard products unless the item received is damaged, defective, or incorrect.
Personalized & Made-to-Order Products
Personalized, customized, or made-to-order products cannot be returned or exchanged unless the item arrives damaged, defective, or different from what was ordered.
Please make sure all names, text, colors, sizes, and other customization details are correct before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide photos of the item and packaging.
We will review the issue and, where applicable, arrange a replacement or refund.
If a return is required because the item is damaged, defective, or incorrect, Tnatif will cover the return shipping cost.
Cancellations
Orders may be cancelled before production or preparation has started.
Once production of a personalized or made-to-order product has begun, cancellation may no longer be possible.
Refunds
Once an eligible returned item is received and inspected, approved refunds will be issued to the original payment method within 7 business days.
Your bank or payment provider may require additional time for the refund to appear in your account.
Original delivery charges are not refundable unless the order was damaged, defective, incorrect, or otherwise eligible for a refund under applicable law.
How to Request a Return or Refund
To request a return, report a problem, or ask about an order, please contact Tnatif by email at:
Please include your order number and details of the issue.
This policy does not limit any rights available to customers under applicable UAE consumer protection laws.